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Frequently asked questions
Les Collections features our original ready-to-wear designs, seasonal releases, and individual creations. L’Atelier is dedicated to custom commissions, one-of-one pieces, and alterations. Le Revival is our curated selection of vintage garments, thoughtfully restored, reworked, or reimagined for another life.
Many of our designs are produced in small batches, shaped by the availability of our materials. We favor deadstock fabrics and textiles sourced from independent local vendors, allowing us to create thoughtfully while making use of existing resources. As a result, certain pieces may be available only in limited quantities, with no guarantee of restocking.
Our ready-to-wear collections are offered in standard sizing, with custom sizing available on select designs. While some pieces are produced in limited quantities due to fabric availability, this does not affect our standard sizing offerings. For a more personalized fit, please select the custom sizing option where available.
Of course. Most of our designs offer custom sizing or personalized adjustments. Simply select the customization option on the product page and provide your measurements, along with any additional requests for a more personalized fit. If this option is not displayed, custom sizing is unavailable for that particular design.
Yes, tailoring and alterations are part of L’Atelier's offerings. Please contact us with details of your garment and the adjustments you're considering so we can discuss what's possible.
Yes. L’Atelier welcomes inquiries for custom creations, one-of-one designs, and personalized garments. Each commission begins with a conversation about your vision, preferences, and the details that make a piece uniquely yours.
Every commission begins with an inquiry. From there, we'll discuss your ideas, measurements, materials, timeline, and the possibilities for your creation. Pricing and production details will be provided before proceeding.
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The revival of things once loved. [Le Revival] is a curated collection of vintage lingerie and feminine garments, restored, reconstructed, or reimagined through our own design language. Each piece carries a history, with a little more life yet to be lived.
Many are. Due to the nature of vintage sourcing and reworking, quantities are often limited to a single piece. Any signs of age, wear, or unique characteristics will be noted in the product description.
We believe in creating with intention. As an independent design house, we favor deadstock fabrics and materials sourced from small, independent vendors, alongside a thoughtful, small-scale approach to production. Our quantities are often guided by the availability of our materials rather than the demands of mass production.By giving existing fabrics and materials new purpose and creating in considered quantities, we aim to minimize unnecessary excess while honoring the beauty and individuality of each creation.
Please refer to the sizing information provided with each garment. If you're uncertain about fit or between sizes, you're welcome to contact us before ordering.
Care instructions vary depending on the fabric, construction, and delicacy of each piece. Please follow the instructions included with your garment to preserve its beauty and longevity.
At present, we ship exclusively within the United States, with hopes of expanding internationally in the future. If you're located outside our current shipping region, please don't hesitate to reach out. We'd be happy to discuss the possibilities of accommodating your order.
As an independent design house, all of our garments are handmade to order, including ready-to-wear designs in standard sizing. This intentional approach allows us to create only what is needed, minimizing unnecessary production and excess inventory.Our standard production goal is 1–5 business days, depending on current order volume, quantity, and the complexity of your creation. Orders are generally fulfilled in the order they are received.For those in a little more of a hurry, priority production may be available at checkout for an additional fee, placing your order ahead in our production queue. If this option is not displayed, our atelier is currently at capacity for expedited requests, and orders will continue to be fulfilled in their original sequence.Should your order be particularly time-sensitive, please don't hesitate to inquire through our Contact page or email us directly at inquiry@lamaisonfemmefatale.com. While we cannot guarantee accommodation, we'll gladly explore what's possible.Custom commissions and more intricate creations may require additional time, with estimated production timelines discussed and mutually agreed upon before proceeding.We believe beautiful things are worth a little patience, and we thank you for yours.
We offer standard and expedited shipping options, including next-day and two-day delivery where available. Orders of $150 or more qualify for complimentary two-day shipping within the United States.Please note that shipping times begin once your order has completed production and been dispatched. Expedited shipping does not shorten production time. For a quicker overall turnaround, we recommend selecting both priority production and expedited shipping at checkout, subject to availability.Available shipping methods and rates will be displayed at checkout.
At La Maison Femme Fatale, every creation is approached with intention, care, and an appreciation for the individual who will wear it. We hope you fall in love with your piece, but understand that sometimes things aren't quite as imagined.Standard Ready-to-WearReturns and exchanges are accepted on eligible, standard-sized ready-to-wear garments within 14 days of delivery, provided the following conditions are met:Garments must be unworn, unwashed, unaltered, and in their original condition.All original tags and any applicable hygiene seals must remain attached and intact.Items must be free of stains, fragrances, damage, and signs of wear.A return or exchange request must be submitted and approved before the item is sent back.Approved returns will be refunded to the original payment method following inspection. Original shipping charges are nonrefundable, except where required by law.Exchanges are subject to material availability and may require additional production time, as each garment is handmade to order.Custom-Sized & Personalized GarmentsGarments created with custom measurements, personalized alterations, or other requested modifications are considered final sale and are not eligible for standard returns or exchanges.We encourage you to review all measurements and customization details carefully before placing your order.L’Atelier Custom CommissionsCustom commissions, one-of-one creations, and individually commissioned designs are final sale.Due to the personalized nature of these projects, production timelines, fitting arrangements, and any applicable adjustment provisions will be discussed and agreed upon before work begins.Le RevivalLe Revival pieces are final sale due to their vintage, limited, or one-of-a-kind nature.We take care to describe each garment's condition and unique characteristics. Vintage pieces may exhibit signs of their previous lives, which will be disclosed where applicable.Please review all photographs, measurements, and descriptions before purchasing.Intimate Apparel & HygieneFor hygiene reasons, certain intimate garments, including underwear and other items designated as final sale on their product pages, are not eligible for standard returns or exchanges.Any applicable exclusions will be clearly identified before purchase.Damaged, Defective, or Incorrect OrdersIf your order arrives damaged, defective, or incorrect, please contact us at inquiry@lamaisonfemmefatale.com with your order number, a description of the issue, and photographs where appropriate.We will review the matter and work toward an appropriate resolution in accordance with applicable consumer protection laws.How to Request a Return or ExchangePlease submit your request through our Contact page or email inquiry@lamaisonfemmefatale.com within 14 days of delivery.Once approved, we will provide return instructions. Please do not send items back without prior authorization.Unless otherwise required by law or agreed upon by us, customers are responsible for return shipping costs.Refund ProcessingOnce your return has been received and inspected, we will notify you of its approval status. Approved refunds will be issued to the original payment method, typically within 5–10 business days of approval, although financial institutions may require additional processing time.A Final NoteEach piece is made with care, and we are always happy to answer questions about sizing, fit, materials, or garment details before you order. A little conversation beforehand can make all the difference.
For questions, custom inquiries, or anything else on your mind, we'd love to hear from you. Visit our Contact page or write to us directly at inquiry@lamaisonfemmefatale.com. We look forward to hearing from you.
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