Orders & Shipping

At La Maison Femme Fatale, each creation is approached with intention and care. As an independent design house, our garments are thoughtfully produced to order, including our ready-to-wear collections in standard sizing.

Our made-to-order approach allows us to create only what is needed, minimizing unnecessary production and excess inventory while honoring the individuality of each piece.

We appreciate your patience as we bring your creations to life.

Order Confirmation & Processing

Upon placing an order, you will receive a confirmation email containing your order details.

Please review your confirmation carefully to ensure that your selected items, sizing, shipping address, and contact information are correct.

All orders are subject to payment authorization, product availability, and acceptance by La Maison Femme Fatale.

Should any issue arise with your order, we will contact you using the information provided at checkout.

Order Modifications & Cancellations

As our garments are thoughtfully produced to order, production may begin shortly after an order is placed. For this reason, order cancellations cannot be guaranteed.

Should you wish to modify or cancel an order, please contact us within 12 hours of placing your order at support@lamaisonfemmefatale.com, including your order number and the nature of your request.

Cancellation requests submitted within this timeframe will be reviewed on a case-by-case basis. If production has not yet commenced, we will make reasonable efforts to accommodate your request.

After 12 hours, voluntary order cancellations will no longer be accepted.

Requests to modify an order, including changes to sizing, design specifications, or other details, will be reviewed individually. Approved modifications may affect production timelines and pricing.

Custom commissions and one-of-one creations may be subject to separate cancellation terms, which will be communicated and agreed upon before proceeding.

Nothing in this policy limits cancellation or refund rights provided by applicable law, including those relating to delayed, unfulfilled, defective, or otherwise noncompliant orders.

For information regarding returns, exchanges, and refunds following delivery, please refer to our Returns & Exchanges policy.

Production & Processing Times

Our standard production goal is 1–7 business days from the date an order is placed, depending on current order volume, order quantity, and the complexity of your creation.

As production may begin shortly after an order is placed, the 12-hour cancellation-request period does not automatically delay the start of production.

This timeframe does not necessarily mean your order will require the full seven business days. Some creations may be completed in as little as one business day, while others may require additional time depending on the intricacy of the designs and our atelier's existing production queue. As such, production times may vary from one order to the next, even for the same creation.

To ensure fairness, orders are generally fulfilled in the sequence they are received, with the exception of orders placed through our priority production service.

Production times are estimates rather than guaranteed completion dates. Business days exclude weekends and U.S. federal holidays.

Should we anticipate that production may extend beyond our standard 1–7-business-day goal, we will notify you via email as soon as we become aware of the potential delay, providing an updated estimate and any relevant information regarding your order.

Production time is separate from carrier transit time. Applicable shipment deadlines and customer rights concerning delays remain in effect.

Production Options at a Glance

Standard Production

Priority Production

Production Goal

1–7 business days

1–3 business days

Additional Fee

None

Applies

Production Queue

Standard placement

Prioritized placement

Availability

Standard offering

Limited availability

Shipping

Selected separately

Production timelines are estimates beginning from order placement and exclude carrier transit time.

Actual completion times may vary according to order quantity, design complexity, and atelier capacity.

Production vs. Shipping

Our garments are produced to order, meaning your purchase must complete production before it can be dispatched.

Production time begins with order placement, while shipping transit time begins once your completed order has been handed over to the shipping carrier.

For example, selecting two-day shipping means that the carrier's estimated delivery period is two days after dispatch, not two days after placing your order.

Expedited shipping does not shorten production time.

For a quicker overall turnaround, we recommend selecting both priority production and expedited shipping at checkout, subject to availability.

Carrier transit times are estimates and may be affected by circumstances beyond our control.

Any applicable shipment deadline communicated at checkout includes the time needed to prepare and dispatch your order.

Priority Production

For those in a little more of a hurry, priority production may be available at checkout for an additional fee, placing your order ahead in our production queue.

Our priority production goal is 1–3 business days from order placement, depending on order quantity, design complexity, and existing priority production commitments. While some creations may be completed in as little as one business day, completion times may vary, even for the same design.

As an independent design house, our atelier can accommodate only a limited number of priority orders at a time. Availability is carefully managed according to our existing commitments, allowing us to honor expedited requests without compromising the care, craftsmanship, or timely fulfillment of our standard production orders. Once capacity has been reached, priority production will temporarily become unavailable. Every creation deserves our full attention, regardless of its place in the queue.

If this option is not displayed at checkout, we are currently unable to accommodate additional priority orders, and standard production will continue as scheduled.

If your order is particularly time-sensitive, we invite you to contact us at inquiry@lamaisonfemmefatale.com before placing your order, whether or not priority production is available at checkout. If you have a specific completion or delivery date in mind, we will gladly explore what is possible and advise whether we can commit to your desired timeline.

Priority production is an estimated production goal, not a guarantee of next-day completion or delivery. While next-day production may be possible, it is not assured. Expedited shipping must be selected separately, where available.

Custom Commissions & Intricate Creations

Custom commissions, one-of-one pieces, and more intricate creations may require additional production time.

Estimated production and shipment timelines will be discussed and mutually agreed upon before proceeding with a commission.

Production timelines for these creations may differ from our standard 1–5-business-day goal.

Any specific production requirements, measurements, or design details will be confirmed as part of the commissioning process.

Should unforeseen circumstances affect an agreed-upon production or shipment timeline, we will communicate any anticipated changes as promptly as possible, together with any cancellation or refund options required by applicable law.

Domestic Shipping

At present, we ship exclusively within the United States, with hopes of expanding internationally in the future.

We offer standard and expedited shipping options, including next-day and two-day delivery where available.

Orders of $150 or more qualify for complimentary two-day shipping within the United States.

Complimentary two-day shipping refers to the carrier's estimated transit time following dispatch and does not include the time required to produce your garment.

Available shipping methods, rates, and applicable delivery estimates will be displayed at checkout.

Shipping availability may vary depending on the destination, carrier, and selected service.

International Inquiries

Although international shipping is not currently offered as a standard checkout option, we welcome inquiries from those outside the United States.

Please contact us at inquiry@lamaisonfemmefatale.com to discuss the possibility of accommodating your order.

International shipping arrangements, if approved, may be subject to additional costs, customs duties, taxes, and delivery requirements, which will be discussed before proceeding.

Any applicable charges and responsibilities will be communicated before the order is finalized.

Shipping Confirmation & Tracking

Once your order has completed production and been handed over to the shipping carrier, you will receive a shipping confirmation email containing tracking information, where available.

Please allow time for the carrier to update tracking details after your package has been accepted.

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately. We will make reasonable efforts to accommodate corrections before dispatch.

Once an order has shipped, address modifications may be subject to carrier restrictions.

Shipping Delays & Unfulfilled Orders

While we make every effort to complete production and dispatch orders within the anticipated timeframe, unexpected circumstances may occasionally affect fulfillment.

Our standard 1–7-business-day and priority 1–3-business-day production goals are estimates and do not replace any applicable shipment deadline communicated at checkout or otherwise required by law.

If we anticipate that an order cannot be shipped within the applicable shipment deadline, we will notify you and provide a revised shipping estimate, together with the opportunity to consent to the delay or cancel for a prompt refund, as required by applicable law.

Where no shipment timeframe has been specified, the FTC's Mail, Internet, or Telephone Order Merchandise Rule generally requires shipment within 30 days of receiving a properly completed order, unless an applicable exception applies.

If you do not consent to a proposed delay, or if we are otherwise unable to fulfill your order, we will cancel the order and issue any refund required by law.

The 12-hour voluntary cancellation-request deadline does not restrict your statutory rights concerning delayed or unfulfilled orders.

We remain committed to transparent communication throughout the ordering and fulfillment process.

Lost, Damaged & Delivery Issues

If your order arrives damaged, contains incorrect or missing items, or has not arrived within the expected delivery period, please contact support@lamaisonfemmefatale.com with your order number and relevant details.

For damaged deliveries, photographs of the packaging and affected merchandise may assist us in reviewing your claim.

We will investigate reported issues and work with the appropriate shipping provider to determine a resolution.

Depending on the circumstances, resolutions may include replacement, repair, or refund, in accordance with applicable law and our Returns & Exchanges policy.

We encourage customers to report delivery concerns promptly so that we can assist as efficiently as possible.